Refund policy

Return and Refund Policy

Thank you for shopping with us! As a small brand, we work hard to deliver quality products and value every purchase made. Because of the nature of our business, all sales are final. We do not offer refunds, exchanges, or returns unless your item arrives damaged.

Damaged Items

If your order arrives in damaged condition, you may qualify for an exchange or refund under the following conditions:

1. Notification: You must contact us within 48 hours of receiving the damaged item.
2. Proof of Damage: To process your request, we require clear photographic evidence showing the damage as it appeared upon arrival.
3. Original Packaging: The item must be returned in its original packaging, along with all accessories, tags, or other included materials.

Please reach out to our customer service team at fivestarcollective0203@gmail.com to start a claim.

We appreciate your understanding and support of our small business. If you have any questions regarding this policy, feel free to contact us, and we’ll be happy to assist you.

Text Marketing and Conditions
We are using a text messaging platform, which is a subject to the following terms and conditions. By entering your phone number in the checkout and initializing a purchase, suscribing via our subscription form or a keyword, you agree that we may send you text notifications and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fivestarcollective0203@gmail.com